Everything you need to know
FAQ & Process
Commissioning a portrait should be exciting, not stressful. Here is exactly how the process works.
How it works
Choose your portrait type
Browse the shop and select the type of commission — pet, family, or wedding portrait. Choose your preferred size and painting style, then click "Commission This Portrait".
Complete the order form
Fill in your contact details, shipping address, any special requests, and your SEPA payment information. Your payment is only collected after you approve the final piece.
Send your reference photo
After placing your order, I will email you a secure upload link. Please send a clear, well-lit photo — front-facing works best. The better the photo, the better the portrait.
I paint your portrait
I get to work! Depending on the size and complexity, this takes 2–5 weeks. I will keep you updated and send a preview when the painting is complete.
Review & approve
You will receive a high-resolution photograph of your portrait. You may request up to 2 rounds of revisions at no extra charge. Once you are happy, I collect your payment.
Shipped to your door
Your portrait is carefully packaged with protective materials and shipped worldwide via tracked post. Estimated delivery: 3–7 business days within Europe, 7–14 days internationally.
Frequently asked questions
After placing your order you will receive an email from me within 24 hours with a secure link to upload your photo. A high-resolution, well-lit, front-facing image works best. If you have multiple photos to choose from, feel free to send them all.
Your satisfaction is my top priority. Every commission includes 2 free rounds of revisions — I will adjust colours, proportions, or any other details you request. Payment is only collected after you have approved the final piece.
Because payment is handled via SEPA Direct Debit, it is collected only after you have seen and approved the finished portrait. You will not be charged upfront.
Absolutely! Family portraits can include multiple people, and pet portraits can feature more than one animal. Please note that additional subjects may increase the price slightly — mention this in your order notes and I will confirm the final price before starting.
A4 is perfect for a desk or smaller wall display. A3 makes a strong statement on a wall and is the most popular size. A2 and A1 are ideal for feature walls or as gifts for large homes. If you are unsure, get in touch and I can advise based on your space.
Yes! I ship worldwide using tracked postal services. Typical delivery times are 3–7 business days within Europe and 7–14 business days internationally. All orders are packed with care using protective materials.
Yes. I use professional-grade, acid-free watercolour paper and lightfast pigments for all commissions, ensuring your portrait will not fade or yellow over time when kept out of direct sunlight.
Portraits make wonderful gifts! You can ship directly to the recipient — just enter their address at checkout. I can also include a handwritten note if you mention it in your order notes.
Still have a question? Just send me an email.